Terms of Service | Peak Venue

1. Agreement to Terms

Welcome to Peak Venue. These Terms of Service (“Terms”) are a legally binding agreement between you and Peak Venue, Inc. (“Peak Venue,” “we,” “us,” or “our”) governing your access to and use of the Peak Venue platform, including our website at thepeakvenue.com, all related applications, and any services we provide (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

Age requirement. You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are at least 18 years of age.

Related policies. These Terms should be read together with our Privacy Policy, which describes how we collect, use, and protect your personal information. Together, these documents form the complete agreement between you and Peak Venue regarding your use of the Service.

Changes to these Terms. We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms on the Service and updating the “Last Updated” date above. For significant changes, we may also send you an email notification. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms.

2. Description of Service

Peak Venue is an event management platform that connects wedding and event venues with the couples and guests they serve. The Service provides tools for event planning, guest management, communications, and more.

2.1 User Roles

The Service supports three types of users:

Venues — Wedding and event venue operators who subscribe to Peak Venue to manage events, guests, RSVPs, seating charts, emails, wedding websites, decor, vendors, and more.
Couples — Event organizers (typically couples planning a wedding) who are invited by a venue to manage their own event through the platform.
Guests — Individuals who interact with the platform through RSVP forms, address collection forms, wedding websites, or other guest-facing features.

2.2 Platform Services

The Service includes, but is not limited to:

Event creation and management
Guest list management and RSVP collection
Seating chart tools
Email scheduling and communication tools
Wedding website hosting
Decor and vendor management
AI-powered chatbot and event assistance
Analytics and reporting
Venue discovery and profiles

2.3 Role of Peak Venue

Peak Venue is a technology platform and tool provider. We are not an event planner, wedding coordinator, venue, caterer, or any other event service provider. We do not participate in the actual events, and we are not a party to any agreements between venues, couples, or guests.

Peak Venue acts as a neutral venue for communication and coordination between users. We do not endorse, guarantee, or assume responsibility for the accuracy of any listing, the quality of any venue or service, or the outcome of any event managed through the platform.

3. Accounts and Registration

3.1 Venue Accounts

To access most features of the Service, venue operators must create an account. When you create a venue account, you agree to provide accurate, current, and complete information during the registration process and to update such information as needed.

3.2 Couple Accounts

Couples access the Service through invitations from their venue. By accepting an invitation and creating an account, couples agree to these Terms and represent that they have the authority to manage the event on their behalf.

3.3 Guest Data

Guests may provide personal information through RSVP forms, address collection forms, wedding websites, or other platform features without creating a formal account. By submitting information through any of these features, guests consent to the collection and use of that information as described in our Privacy Policy.

3.4 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must immediately notify Peak Venue of any unauthorized use of your account or any other security breach. Peak Venue is not liable for any loss arising from unauthorized use of your account.

4. Subscription, Fees & Billing

4.1 Payment Processing

All payments are processed through Stripe, our third-party payment processor. By subscribing to a paid plan, you agree to Stripe's Terms of Service and authorize Peak Venue to charge the payment method you provide.

4.2 Subscription Plans

Peak Venue offers various subscription tiers with different feature sets and pricing. Details of each plan, including pricing and included features, are available on our website. Peak Venue reserves the right to modify subscription plans, features, and pricing at any time, with reasonable notice to existing subscribers.

4.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription fee at the beginning of each renewal period.

4.4 Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for unused portions of a billing period unless required by applicable law. If you believe you are entitled to a refund, please contact us at legal@thepeakvenue.com.

4.5 Failed Payments

If a payment fails, we will attempt to process the charge again and may notify you of the failure. If payment cannot be collected after reasonable attempts, we may suspend or downgrade your account until payment is received. Continued failure to pay may result in termination of your account.

5. User Content

5.1 Definition

“User Content” means any information, data, text, photographs, images, graphics, videos, messages, or other materials that you upload, submit, post, or transmit through the Service. This includes, but is not limited to, venue listings, event details, guest lists, wedding website content, RSVP responses, email content, and seating chart data.

5.2 Ownership

You retain all ownership rights to your User Content. Peak Venue does not claim ownership of any content you provide through the Service.

5.3 License to Peak Venue

By submitting User Content through the Service, you grant Peak Venue a non-exclusive, worldwide, royalty-free license to use, store, reproduce, display, and transmit your User Content solely as necessary to provide, maintain, and improve the Service. This license is limited to the operation of the Service and does not grant Peak Venue the right to sell your content or use it for marketing purposes unrelated to your use of the platform. This license terminates when you delete your User Content or your account, except where your content has been shared with other users who have not deleted it, or where retention is required by law.

5.4 User Representations

By submitting User Content, you represent and warrant that: (a) you own or have the necessary rights and permissions to use and authorize Peak Venue to use the content as described in these Terms; (b) the content does not violate the rights of any third party, including intellectual property rights, privacy rights, or publicity rights; and (c) the content complies with these Terms and all applicable laws.

6. Email Communications

6.1 Email Sending on Behalf of Users

Peak Venue provides email communication tools that allow venues and couples to send emails to their guests and other recipients. These emails are sent through our email delivery partner on behalf of the venue or couple. While Peak Venue facilitates the delivery of these emails, the venue or couple is the legal sender and is responsible for the content and recipients of those communications.

6.2 Consent and Compliance

By using our email features, you represent and warrant that: (a) you have obtained all necessary consent from recipients to receive emails from you; (b) your emails comply with the CAN-SPAM Act, GDPR, and all other applicable email and privacy laws; and (c) you will honor all unsubscribe and opt-out requests promptly.

6.3 Unsubscribe Mechanisms

All emails sent through the Service include unsubscribe mechanisms as required by law. You may not remove, disable, or circumvent these unsubscribe mechanisms.

6.4 Prohibited Email Practices

You may not use the Service to send unsolicited bulk emails (spam), phishing emails, emails containing malware, or emails that are deceptive, misleading, or harassing. Peak Venue reserves the right to monitor email activity for abuse and to suspend or terminate email privileges for any user who violates these rules.

7. AI Features

7.1 AI-Powered Tools

The Service includes AI-powered features, including an AI chatbot and other tools designed to assist with event planning and management. These features are powered by third-party AI services, including OpenAI.

7.2 Accuracy and Limitations

AI-generated output may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing and verifying any information provided by AI features before relying on it. Do not treat AI output as professional advice (legal, medical, financial, or otherwise).

7.3 Data Processing

Information you provide to AI features, including chat messages and prompts, may be processed by our AI service providers (currently OpenAI) to generate responses. Please review our Privacy Policy for details on how AI-related data is handled.

7.4 Sensitive Information

Do not input sensitive personal information (such as Social Security numbers, financial account details, passwords, or medical information) into AI chat features. Peak Venue is not responsible for any consequences resulting from the disclosure of sensitive information through AI features.

7.5 No Warranty on AI

Peak Venue makes no warranties regarding the accuracy, reliability, or completeness of AI-generated content. AI features are provided “as is” and are subject to the disclaimers in Section 12.

8. Wedding Websites

8.1 Website Hosting

Peak Venue provides wedding website hosting as part of the Service. Wedding websites are hosted on Peak Venue's infrastructure and are accessible through Peak Venue-provided URLs or custom domains as supported.

8.2 Content Standards

Wedding website content must comply with the acceptable use standards described in Section 9 of these Terms. Content must be relevant to the event and must not include prohibited content such as hate speech, illegal material, or content that infringes on the rights of others.

8.3 Public and Password-Protected Sites

Wedding websites may be publicly accessible or password-protected, depending on the settings chosen by the couple or venue. You are responsible for managing access to your wedding website and for understanding that publicly accessible sites may be viewed by anyone.

8.4 Content Removal

Peak Venue reserves the right to remove or disable access to any wedding website or content that violates these Terms, infringes on intellectual property rights, or is otherwise objectionable, at our sole discretion and without prior notice.

9. Acceptable Use

9.1 Prohibited Conduct

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable law or regulation
Harass, abuse, threaten, or intimidate other users of the Service
Send unsolicited communications, spam, or promotional materials through the Service
Impersonate any person or entity, or falsely represent your affiliation with a person or entity
Use automated means (bots, scrapers, crawlers) to access or collect data from the Service without our express written permission
Attempt to gain unauthorized access to the Service, other accounts, or any related systems or networks
Interfere with or disrupt the integrity or performance of the Service
Reverse engineer, decompile, or disassemble any part of the Service
Use the Service to collect personal information of users without their consent
Upload or transmit viruses, malware, or any other malicious code

9.2 Prohibited Content

You may not upload, post, or transmit content that:

Is unlawful, defamatory, obscene, or pornographic
Promotes violence, discrimination, or hatred
Infringes on intellectual property rights, privacy rights, or other rights of any third party
Contains personal information of others without their consent
Is fraudulent, deceptive, or misleading
Violates any applicable law, regulation, or third-party rights

9.3 Enforcement

Peak Venue reserves the right to investigate and take appropriate action against anyone who violates these Terms, including issuing warnings, suspending or terminating accounts, removing content, and reporting violations to law enforcement. We may take these actions at our sole discretion and without prior notice.

10. Intellectual Property

10.1 Peak Venue IP

The Service and all related technology, including the software, design, graphics, text, logos, trademarks, and other materials created by or on behalf of Peak Venue (collectively, “Platform IP”), are owned by Peak Venue, Inc. and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Platform IP without our prior written consent.

10.2 DMCA Notice Procedure

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement on the Service, please provide a written notice to our designated agent at legal@thepeakvenue.com with the following information:

A description of the copyrighted work that you claim has been infringed
A description of where the material that you claim is infringing is located on the Service
Your address, telephone number, and email address
A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner
Your physical or electronic signature

11. Third-Party Services

The Service integrates with and relies on third-party services, including but not limited to:

Stripe — Payment processing and subscription billing
Resend — Email delivery
OpenAI — AI-powered features and chatbot
Supabase — Database and authentication infrastructure
Mixpanel — Analytics and usage tracking

Your use of the Service may be subject to the terms and conditions of these third-party services. Peak Venue is not responsible for the availability, reliability, or performance of any third-party service. If a third-party service experiences an outage or disruption, Peak Venue is not liable for any resulting impact on the Service.

12. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by applicable law, Peak Venue disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Peak Venue does not warrant that:

The Service will be uninterrupted, timely, secure, or error-free
The results obtained from using the Service will be accurate or reliable
Any emails sent through the Service will be successfully delivered to all intended recipients
AI-generated content will be accurate, complete, or appropriate
Any defects in the Service will be corrected

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PEAK VENUE, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

PEAK VENUE'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO PEAK VENUE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The limitations in this section apply regardless of the theory of liability (whether based in contract, tort, negligence, strict liability, or otherwise) and even if Peak Venue has been advised of the possibility of such damages.

14. Indemnification

You agree to indemnify, defend, and hold harmless Peak Venue, Inc. and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

Your use of or access to the Service
Your User Content or any content you submit through the Service
Your violation of these Terms
Your violation of any applicable law or the rights of any third party
Any claims related to emails sent through the Service on your behalf, including claims of spam, harassment, or violations of email laws
Any dispute between you and any other user of the Service

15. Termination

15.1 Termination by Peak Venue

Peak Venue may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for suspension or termination may include, but are not limited to, violations of these Terms, fraudulent activity, non-payment of fees, or conduct that we determine to be harmful to other users or the Service.

15.2 Termination by You

You may terminate your account at any time by contacting us or using the account settings in the Service. Upon termination, your right to use the Service will immediately cease.

15.3 Effect of Termination

Upon termination of your account, we will handle your data in accordance with our Privacy Policy. Sections of these Terms that by their nature should survive termination (including, without limitation, Sections 5, 12, 13, 14, 16, and 17) will survive termination.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute with Peak Venue informally by contacting us at legal@thepeakvenue.com. We will attempt to resolve the dispute informally within 60 days. If the dispute is not resolved within that period, either party may proceed as outlined below.

16.2 Binding Arbitration

If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration will be conducted in English and will take place in the State of Delaware (or at a location mutually agreed upon by the parties). The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.3 Class Action Waiver

YOU AND PEAK VENUE AGREE THAT EACH PARTY MAY ONLY BRING CLAIMS AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and Peak Venue agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

16.4 Opt-Out

You may opt out of the arbitration and class action waiver provisions by sending written notice to legal@thepeakvenue.com within 30 days of first accepting these Terms. Your notice must include your name, mailing address, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, you and Peak Venue agree to resolve disputes exclusively in the courts described in Section 17.

16.5 Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the jurisdiction of that court.

17. Governing Law

These Terms and any disputes arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the federal or state courts located in the State of Delaware, and you consent to the personal jurisdiction of such courts.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Peak Venue regarding the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

18.2 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18.3 No Waiver

The failure of Peak Venue to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by Peak Venue to be effective.

18.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without Peak Venue's prior written consent. Peak Venue may assign these Terms without restriction and without notice to you.

18.5 Contact Information

If you have any questions about these Terms of Service, please contact us at:

Peak Venue, Inc.
2713 Rutgers Ct, Richmond, VA 23233
Email: legal@thepeakvenue.com
Website: thepeakvenue.com